Refund policy
We want you to be happy with your purchase from PK Electronics. This policy explains our voluntary 30-day change-of-mind return policy as well as your rights if a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees.
Nothing in this policy excludes, restricts or modifies any rights you may have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or, where applicable, the Australian Consumer Law.
30-Day Change-of-Mind Returns
We offer a 30-day change-of-mind return period. This means you have 30 days from the date you receive your order to request a return.
To qualify for a change-of-mind return, the item must:
- be unused and in the same condition in which you received it;
- include its original packaging, accessories and components;
- include any tags supplied with the product; and
- be accompanied by a receipt or other proof of purchase.
Products showing signs of use, damage or missing components may not qualify for a change-of-mind return.
These conditions apply only to change-of-mind returns and do not limit your rights where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
New Zealand businesses are not legally required to accept a return simply because a customer changes their mind, but they must follow any voluntary change-of-mind policy they offer.
How to Start a Return
To request a return, contact us at:
Please include:
- your order number;
- the product you wish to return;
- the reason for the return; and
- photographs or other information where relevant to a damaged or faulty-product claim.
If your return is accepted, we will provide the return address and any necessary instructions.
For change-of-mind returns, please do not send products back before contacting us, as we need to provide the correct return instructions.
This requirement does not remove or restrict any statutory consumer rights.
Change-of-Mind Return Shipping
For an approved change-of-mind return, the cost of returning the product is the customer's responsibility.
We recommend using a tracked shipping service, as we cannot guarantee receipt of a change-of-mind return that is lost before reaching the return address.
Original delivery charges, where applicable, are generally not refundable for a change-of-mind return unless required by law.
Faulty, Damaged or Incorrect Products
Please contact us as soon as reasonably possible if your product:
- arrives damaged;
- is faulty or defective;
- is materially different from its description;
- is not the product or variant you ordered; or
- otherwise fails to meet an applicable consumer guarantee.
Email support@pksetups.com with your order number and details of the problem. Photographs or video may help us assess the issue.
We may reasonably assess the product before determining the appropriate remedy.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the nature and seriousness of the problem.
Any remedy required under applicable consumer law will be provided at no charge to you. Where the law requires PK Electronics to cover reasonable return or delivery costs associated with a faulty or non-compliant product, we will do so.
Under the NZ CGA, a business may generally choose repair, replacement or refund for a minor problem that can be remedied, while more substantial failures can give the consumer stronger rights to reject the product and seek a replacement or refund.
Exchanges
For an ordinary change-of-mind exchange, the easiest process is usually to return the original product in accordance with this policy and place a separate order for the replacement product once your return has been approved.
If you are seeking a replacement because a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee, please contact us first. Your rights in that situation are not limited by our change-of-mind exchange process.
Sale Items
Sale or discounted products are not eligible for our voluntary change-of-mind return policy unless otherwise stated.
However, sale items remain covered by applicable statutory consumer guarantees. A product being discounted does not remove your rights if the product is faulty or otherwise fails to meet those guarantees.
Gift Cards
Gift cards are generally not eligible for change-of-mind returns or cash refunds except where required by law.
Refunds
Once we receive and, where appropriate, inspect an approved return, we will notify you of the outcome.
If a refund is approved, it will be issued to your original payment method within 7 business days.
Your bank, card issuer or payment provider may require additional time to display the refund after we have processed it.
If more than 10 business days have passed since we confirmed that your refund was processed, please contact:
Consumer Rights
Our return policy provides benefits in addition to any rights available under applicable consumer law.
For New Zealand consumers, products purchased for personal or household use are generally protected by the Consumer Guarantees Act 1993.
For Australian consumers, purchases may also be protected by the consumer guarantees provided under the Australian Consumer Law.
These statutory rights cannot be excluded simply by imposing store return conditions or warranty periods.
Contact
For returns, refunds or product issues, contact:
PK Electronics
Email: support@pksetups.com