Shipping policy

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders are not normally processed or dispatched on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

New Zealand & Australia Shipping

We currently ship to customers in:

New Zealand
Australia

Shipping is free for orders to New Zealand and Australia. There are no additional shipping charges added by PK Electronics at checkout.

Estimated delivery time after dispatch is:

6–10 business days

Please allow an additional 1–3 business days for order processing before dispatch.

This means the estimated total time from placing an order to delivery is generally approximately:

7–13 business days

Delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

International Shipping

We currently sell and ship only to New Zealand and Australia.

Orders to other countries are not currently available through our online store.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow approximately 24–48 hours after dispatch for tracking information to begin updating.

Tracking events may occasionally take time to appear while a parcel moves between carrier facilities or during cross-border transit.

If your tracking information has not updated for an extended period, contact us at support@pksetups.com and we will assist with investigating the shipment.

Delivery Delays

Delivery may occasionally be affected by circumstances such as:

carrier disruptions;
customs processing;
severe weather;
public holidays;
natural disasters; or
other events outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

support@pksetups.com

We will investigate the shipment and work with the relevant carrier or fulfilment provider where necessary.

Nothing in this section limits your rights under applicable consumer law.

Where PK Electronics has arranged delivery, we remain responsible for addressing delivery problems as required by applicable consumer law. NZ Consumer Protection specifically states that when businesses send products to customers, delayed or damaged delivery complaints are the seller's responsibility to put right.

Lost Parcels

If you believe your order has been lost in transit, please contact us as soon as reasonably possible at:

support@pksetups.com

Include your order number and any relevant tracking information.

We will investigate the shipment. If the parcel is confirmed lost, we will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer law.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, include:

your order number;
photographs of the damaged product;
photographs of the parcel or packaging; and
a brief description of the damage.

This information helps us investigate the issue with the carrier or fulfilment provider.

We may ask you to retain the damaged item and packaging while the issue is assessed.

Where the product has been damaged in delivery and PK Electronics arranged the delivery, we will provide any remedy required under applicable consumer law.

Incorrect Delivery Address

Please check your shipping details carefully before completing your order.

If you notice an incorrect address after placing an order, contact us as soon as possible at support@pksetups.com.

We will attempt to update the address before fulfilment where possible, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Where additional shipping costs result solely from an incorrect or incomplete address supplied by the customer, those costs may be the customer's responsibility where permitted by law.